Fresh off the back of a successful demo day in Victoria, we have even more exciting news to share.
Total Image Supplies is delighted to announce that Stephen Crichton has officially joined our team.
With a career spent at the heart of the wide format print industry, Stephen brings a wealth of technical knowledge, product expertise and a customer focused attitude that will strengthen the support we offer our clients across Australia.
For many in the industry, especially our NSW Mutoh customers, Stephen may not need an introduction. For those who haven't yet had the pleasure of meeting Stephen, you soon will.
A familiar face
Stephen's career has taken him through some of the biggest names in print, signage and engraving, including when we met him in his role at Mutoh Australia. Along the way he has worked with everyone from small sign shops to large production houses, building a reputation for knowing the equipment inside out without ever losing sight of the people who rely on it.
As a dealer for Mutoh Australia, we've had the unique opportunity to know Stephen from both sides of the counter; as his customer and as his colleague. In both circumstances, the experience was the same: quick to respond, across the details, and determined to get a positive result for the customer.
"We've worked alongside Stephen for years, and he's exactly the kind of person you want in your corner," said Tyson Buechler, Director of Total Image Supplies. "Bringing him into the business was an easy decision."
History with our brands
Stephen already knows half of the Total Image Supplies range, so there's no long runway before he's adding value to us and our customers. Everyone benefits from his expertise from day one.
That familiarity goes well beyond knowing the specs. Stephen has worked hands-on with this equipment in real production environments, so he understands the questions customers ask and the problems they need solved. He knows how a machine is required to perform on a busy shop floor, not just on a brochure.
For the rest of the range, that's what excites Stephen.
“This is a bigger range than I’ve ever had access to,” Stephen said. “The aqueous large format market isn't something I've had any exposure to and seeing what the Canon PRO series can do genuinely blew my mind. I’m thrilled to be able to sink my teeth into it. With more technologies to choose from, I can have a much more open conversation with customers about what will really work for them.”
Boots on the ground in NSW
New South Wales has long been one of our busiest markets, and with Stephen on board we now have a dedicated team member based in the state. Whether it's a chat about a new printer, help choosing the right media, or support getting more out of the equipment they already run, our NSW customers can now sit down with someone face to face.
"NSW is a big part of our business, and we've always wanted to be closer to our customers there," said Buechler. "Having Stephen based there lets us give them the attention they deserve."
Being local means quicker visits, real conversations, and support that doesn't only depend on a phone call or an email. It's an investment in the customers who have stuck with us, and we're excited to see where it leads.
Please join us in welcoming Stephen to the Total Image Supplies team. If you're in NSW, expect to see him soon, or get in touch with us to arrange a catch-up to see what Total Image Supplies can help you achieve.
